Refund policy

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.
Items must be unused, unworn, unwashed, and in their original packaging with all tags and accessories included.
Proof of purchase (order number or receipt) is required for all return requests.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Sale or clearance items
Gift cards
Personalized or customized products
Items damaged due to customer misuse or improper handling
Hygiene-related products that have been opened or used

3. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer, Easypaisa, or JazzCash.
For prepaid orders, refunds will be made to the original payment method whenever possible.

4. Exchanges

We only replace items if they are:

Damaged upon delivery
Defective
Incorrectly shipped

Exchange requests must be made within 48 hours of receiving your order.

5. Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.
If the return is for any other reason, the customer is responsible for the return shipping charges.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide clear photos or videos of the product and packaging to help us process your request quickly.

7. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.